I. About the Company

1. What is the history and background of the company?

• We were established in 2024.07.26 and have been focusing on bag field for 5 years, with a wide customer base worldwide.

1. What are the company’s values and mission?

•  We are committed to providing customers with high-quality products and excellent services, with innovation and integrity as our core values.

II. Products Related

1. What is the range of your products?

• We offer a variety of products like :Women handbag,cosmetics bag,shoulder bag,crossbody bag,backpack and so on to meet the needs of different customers.

III. Orders and Payments

1. How to place an order?

• Due to some products we have in stock some don’t have in stock ,You can browse the products on our website, select the items you want, and contact our service make you invoice to pay

1. What is the minimum order quantity?

• The minimum order quantity for most of our products is 10 pcs per style

1. Can I modify the order?

• Before the order is processed, you can contact our customer service to modify the order.

1. What payment methods are accepted?

• We accept credit cards (Visa, MasterCard, etc.), PayPal, bank transfer 

1. Is the payment secure?

• We adopt advanced encryption technology to ensure the security of your payment information.

IV. Shipping and Logistics

1. What shipping methods are available?

• We offer shipping methods such as express delivery, air freight, and sea freight.

1. How is the shipping cost calculated?

• The shipping cost is calculated based on the weight, volume and destination of the goods.So when you decide order you can contact customer service to check final weight to you then you can know final shipping cost.

1. What is the estimated delivery time?

• Express delivery usually will take around 7-10 days, air freight around 15-20 days, and sea freight takes about 40-45 days, but the specific time may be affected by factors such as customs.

1. Can I track the logistics information?

• You can track the transportation status of your goods through the logistics number we provide on the relevant website.Or you can ask customer service tracking it for you.

V. Tariffs and Taxes

1. Do I need to pay tariffs?

• The payment of tariffs depends on the policies of your country and region, if you don’t want pay the tariff you can ask the customers service check the there any DDP shipping methold to you Country .

1. How to calculate the tariff amount?

• The tariff amount is calculated based on the value of the goods and the local tax rate. Please consult your local customs department for details.

VI. Quality and Assurance

1. How is the quality of the products guaranteed?

• We have a strict quality control system, and all products undergo multiple inspection processes before leaving the factory.

1. How to handle quality problems?

• If the product you receive has quality problems, please contact us within 7 days and we will provide you with return and exchange services.

VIII. Customer Service

1. How to contact customer service?

• You can contact us by email : xiaoxiaozeng@younmebag.com, or WhatsApp：+86 17336659064

1. What are the working hours of customer service?

• Our customer service working hours are from Monday to Saturday, 9:00 am-18:00pm.

IX. Privacy Policy

1. How to protect my personal information?

• We strictly abide by relevant laws and regulations and take various security measures to protect your personal information.

1. Will my information be shared with third parties?

• Unless required by law or with your consent, we will not share your personal information with third parties.

X. Common Questions

1. How to obtain product samples?

• You can contact our customer service, provide your address and needs, and we will arrange to send samples for you.